Managing Director (4681676)

As Managing Director of London’s leading reception management and concierge provider, you will be responsible for the overall strategic direction, operational performance, and continued growth of the business. You will lead a team of 150 dedicated professionals, ensuring that our people-first culture is at the heart of everything we do. Your leadership will drive service excellence, client satisfaction, and business development, positioning us as the premier choice for front-of-house services across London’s high end corporate, residential and mixed-use spaces.

Key Responsibilities:

• Strategic Leadership – Develop and implement a clear strategic vision that aligns with the group’s mission and long-term objectives, ensuring sustainable growth.
• Operational Excellence – Oversee the delivery of front-of-house services to the highest standards, continuously identifying opportunities for improvement and innovation.
• Client Engagement – Foster strong relationships with existing and prospective clients, ensuring a deep understanding of their needs and consistently exceeding expectations.
• People Leadership – Inspire, mentor, and develop a high-performing team, cultivating a supportive and inclusive workplace that promotes professional growth.
• Financial Management – Take full accountability for the financial performance of the business, including budgeting, forecasting, and driving profitability.
• Business Development – Identify and capitalise on new opportunities to expand the company’s market presence, enhancing our service offerings and strengthening our competitive position.
• Brand & Culture Advocacy – Champion the group’s brand values, ensuring a culture of excellence, integrity, and a people-focused approach across the organisation.

Qualifications & Experience

• Senior Leadership Experience – Proven experience in a senior leadership role, ideally as a Managing Director, Operations Director, Divisional Director or similar, within the facilities management, hospitality, front-of-house, or concierge services sector.

• First-class Customer Service – A passion and track record in delivering outstanding customer experiences ideally across hospitality, corporate reception, and the concierge services industry.

• Strategic & Commercial Acumen – Strong ability to develop and execute business strategies that drive growth, profitability, and long-term success.

• Client Relationship Management – A track record of building and maintaining excellent client relationships, with the ability to tailor services to their evolving needs.

• Operational & Service Excellence – A commitment to continuous improvement, with the ability to enhance service delivery, operational efficiencies, and quality standards.

• Leadership & Team Development – A natural leader who fosters a positive, people-first culture and inspires teams to perform at their best.

• Innovation & Problem-Solving – The ability to think creatively and implement new ideas to enhance service offerings and operational processes.

• Strong Communication Skills – Excellent interpersonal, negotiation, and presentation skills, with the confidence to engage with stakeholders at all levels.

• Financial & Budget Management – Experience in financial planning, budgeting, cost control, and revenue growth strategies.

What you’ll get in return

You shall have the autonomy to lead and grow your own business, whilst having the support of an excellent centralised group function including human resources, finance and marketing.

You shall be joining an organisation with a track record of investing in their people through:

Culture of Excellence: Across the group, we foster a culture where every team member is encouraged to grow and excel.

Continuous Development: We invest in ongoing training programs that keep our teams at the forefront of the latest industry trends and technologies.

Employee Support & Well-being: We provide a supportive work environment, focusing on employee well-being, motivation, and career progression.

Contact information

HAYS .

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