Head of IT & Operations (4688431)

Our client is a well-established and respected name in the architecture and planning industry, with offices in London and Europe. With over 100 professionals across both companies, they deliver innovative design and planning solutions that shape the built environment. Their collaborative culture and commitment to excellence make them a trusted partner in the industry.

By housing architecture and planning under one roof, they offer a seamless, holistic approach blending form and function, producing ethical, elegant, and responsive architecture.

Reporting directly into the board of Directors, as Head of IT & Operations, you will oversee the strategic and day-to-day management of IT systems and business operations. You’ll lead a small, dedicated team and work closely with creative and administrative departments to ensure seamless, efficient, and future-ready processes.

IT Leadership

• Lead and support an IT team of 2, ensuring robust and responsive IT services.
• Manage IT budgets, licensing, procurement, and vendor relationships.
• Oversee the use and development of
  Deltek PIM & Project Accounting—their core business management system.
• Ensure the reliability and security of all IT infrastructure and systems.

Operational Oversight

• Lead a Document Control team of 3, with knowledge of ISO-19650-2 being advantageous.
• Act as the company’s
  ISO 9001 & 14001 Manager, maintaining compliance and driving continuous improvement.
• Support onboarding and offboarding processes, working closely with HR.
• Collaborate with HR, Accounts, and Marketing to streamline operations.
• Contribute to business working groups focused on BIM, Deltek PIM, and process auditing.
• Maintain and enhance internal support and process documentation.

• Proven experience in IT operations and business process management.
• Hands-on experience with Deltek PIM or similar systems.
• Background in a senior operations role, ideally within a creative or architectural environment.
• Strong leadership and team development skills.
• Excellent organisational and problem-solving abilities.
• A proactive, hands-on approach with a passion for innovation and operational excellence.

• A leadership role with real influence across two respected businesses.
• The opportunity to drive meaningful change and introduce new efficiencies.
• Direct collaboration with business owners who value innovation and excellence.
• A flexible work schedule that supports work-life balance.
• A supportive and collaborative work environment.
• Opportunities for professional development and career progression.
• Generous benefits package including:

• Office and home working pattern
• Contributory pension
• 28 days annual leave
• Discretionary bonus
• Health and wellbeing benefits including gym membership

Hays Executive are proud to be exclusively retained on this appointment and will support the selection process to ensure a strong and diverse field of candidates.

To apply, please submit a full CV addressing the job description and person specification. Include suitable daytime and evening contact details.

Applications open on 2nd June 2025 and close midnight on Sunday 22nd June. Shortlist interviews will take place during the week commencing 30th June, with final panel interviews concluding the week commencing 14th July.

Contact information

Rolfe Judd

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